Common Understanding Session
In order to determine what we needed to create for this project and ensure everyone working on it was on the same page, we started out with a common understanding session. In this session, we gathered in a room and worked out the requirements for the project, who would be using the tool, the basic user flow and gathered any questions we couldn’t answer at that time.
Key Takeaways
Requirements
- Attain contact information (name and email, aircraft type, and where they fly)
- Attain other background information [activity on aircraft (i.e. streaming, texting, etc.), number of people on board and how long they fly, the role of the person inquiring (i.e. charter/fractional, owner, flight department, corporate), if they already have connectivity]
- Simple, clean and easy to understand
- Know how far along you are and how much you have left to do
- Tool needs to be prominent on the page (above the fold)
- Form to fill out contact information
- Show the result and send an email at the same time (pops up a recommendation after they complete the quiz and emails the recommendation to them simultaneously with next steps included)
- Only include aircraft that are supported by Viasat in drop down (have an ‘other’ option that routes them to an information page instead of recommending a Viasat solution)
